Privacy Policy

Effective Date: July 5, 2025

Randtradehub is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa and other applicable laws. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, platform, or services.

1. Information We Collect

We may collect the following types of personal information:

Personal Details: Name, email address, phone number, and other contact information provided when you register, submit forms, or contact us.
Verification Information: Details required for account verification, such as identification documents or proof of address, as permitted by law.
Usage Data: Information about how you interact with our website and platform, including IP address, browser type, device information, and pages visited.
Cookies and Tracking: Data collected via cookies and similar technologies to enhance your experience and analyze website performance. See our Cookies Policy for details.

2. How We Use Your Information

We use your personal information to:

Provide and improve our platform and services.
Verify your identity and comply with applicable legal requirements.
Communicate with you about your account, transactions, or support inquiries.
Send you marketing communications, such as newsletters or updates, where you have given consent.
Analyze website usage to enhance functionality and user experience.

3. Legal Basis for Processing

We process your personal information based on:

Your consent, where applicable (e.g., for marketing communications).
The necessity to perform a contract with you (e.g., providing trading services).
Compliance with legal obligations.
Our legitimate interests, such as improving our services or preventing fraud, provided your rights are not overridden.

4. Sharing Your Information

We may share your personal information with:

Regulatory authorities to comply with legal obligations.
Third-party service providers (e.g., payment processors, IT providers) who assist in delivering our services, subject to strict confidentiality agreements.
Law enforcement or other authorities if required by law or to protect our legal rights.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures, such as encryption and access controls, to protect your personal information from unauthorized access, loss, or theft. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under POPIA, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your data, subject to legal and regulatory requirements.
Object to or restrict the processing of your data in certain circumstances.
Withdraw consent for processing, where applicable.

To exercise these rights, contact us at contact@randtradehub.info.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside South Africa where our service providers are located. We ensure that such transfers comply with POPIA with appropriate safeguards.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: contact@randtradehub.info
Phone: +27 21 592 6801
Address: Randtradehub, 123 Investment Street, Johannesburg, South Africa